Teglow Aesthetics
Privacy Policy Overview
This Privacy Policy outlines in detail how Teglow Aesthetics collects, manages, stores, and discloses personal information. Our goal is to ensure that all personal data is handled transparently and securely in compliance with the Australian Privacy Principles. The document also includes guidance on how individuals can reach us if they have questions, concerns, or complaints relating to their privacy. Please note that this policy specifically excludes personal information we may collect from or about our employees, which is governed by separate internal policies. By continuing to access our services, either through our clinic or digital platforms, you are consenting to the terms outlined in this policy. We encourage you to review this policy regularly as your continued use will be deemed acceptance of any updates made.
Background and Compliance
Teglow Aesthetics delivers professional health and beauty services which, by their nature, often require the collection of personal and sometimes sensitive information. Personal information may include any data that can be used to identify you, such as your name, email address, phone number, or opinions associated with your identity.
Collection and Use of Personal Information
We collect personal information only when it is deemed reasonably necessary for us to carry out our services or conduct business operations. This may occur when you make a booking, contact us via phone, email, or our website, participate in a survey or promotion, or provide feedback on our services. Where possible, we will collect this information directly from you. However, we may also receive it from third parties such as referral platforms, digital tools, or marketing partners. Information we collect includes, but is not limited to: your full name, contact number, email address, date of birth, treatment preferences, and relevant medical or health history. This data allows us to provide safe and effective treatment, personalise your experience, and ensure proper communication. If you are providing us with personal information about someone else, you must ensure that you have their informed consent to share that information with us, as per the terms of this policy.
Storage and Security of Your Information
Your personal data may be stored both digitally and in physical form. We take appropriate measures to ensure its safety. This includes maintaining secure servers, using encryption for sensitive data, restricting access to authorised personnel, and monitoring our systems for vulnerabilities. Paper records are stored in locked cabinets within secure facilities, and electronic data is protected by firewalls, antivirus software, and encrypted systems.We may also engage reputable service providers to store or manage data on our behalf. In such cases, we ensure that these third parties comply with our privacy standards and the law. When personal information is no longer required, we dispose of it securely through digital deletion or paper shredding.
Sensitive Information
Sensitive information refers to a specific subset of personal data that includes details about an individual’s health, medical history, racial or ethnic origin, political beliefs, religious affiliations, sexual orientation, or criminal history. Due to the nature of our services, we may need to collect health-related data to ensure that treatments are safe and suitable for each client. We only collect such information with your express consent unless the law requires or authorises us to do so without consent. Under no circumstance do we collect or use sensitive information that is not essential to the delivery of our services. Your sensitive information is stored with heightened security, and access is limited strictly to trained professionals.
Policy Updates
We reserve the right to amend this Privacy and Credit Reporting Policy at any time to reflect changes in laws, practices, or technologies. Updated policies will be posted on our official website and will take effect from the date of publication. We recommend reviewing this policy periodically to stay informed of how your information is protected and used. Your continued use of our services after any changes have been made will be interpreted as your acceptance of those changes. If significant changes are made that materially affect your rights, we will take reasonable steps to notify you of such changes, which may include sending an email or displaying a notice on our website.